When you finally get one person, they don't connect you to somebody else. They give you a phone number to call... 'Well, call this person and then you call this person... Well no, you will need to call this person.' So then you call that person.
- A Consumer
Long Term Services and Support Can Be Complicated
*Credited to NWD Grantee
You either sink or swim, and most of us sink.
- A Caregiver
Caregivers have to navigate a complicated process on their own
Each agency should let the other one know what the other has available...They need a better networking system.
- A Consumer
No Wrong Door focuses on people and not the system
What is No Wrong Door?
One-Stop Coordinated System
Not just one entity or network
Single standard process
Common protocols and information exchange
Objective and Neutral
Impartial and unbiased
Focusing on you and not the system
Seamless & Person Friendly
Tell your story once
Use of Private & Public Programs
Streamlined access to Long Term Support And Services(LTSS)
Who do we serve?
Anyone seeking LTSS regardless of age, income or disability
Public and Private organizations
Small Businesses (e.g., ADRCs, AAAs, CILs)
How are we doing it?
The Administration for Community Living (ACL), the Centers for Medicare and Medicaid Services (CMS), and the Veterans Health Administration (VHA) have partnered for several years to support states' efforts to develop coordinated systems of access to make it easier for consumers to learn about and access LTSS.
These efforts have been supported by a variety of programs, including the Aging and Disability Resource Center (ADRC) program, Real Choice Systems Change grants, the Balancing Incentive Program, Money Follows the Person (MFP), and Veteran Directed Care program (VDC).
The No Wrong Door Key Elements
in this document reflect the cumulative experience and learnings from these investments and are designed to provide all states with a framework for developing "high performing" No Wrong Door Systems that can enhance consumer choice and control and can help states create more consumer-driven, more efficient, and more cost-effective LTSS access systems.